Do you accept customer orders?No. At this time we are not able to take on any custom orders. However, in an effort to fulfill specific customer requests I will, in the future, list "Custom Order" listings as a stock item in the shop. This new shop item will allow customers to pre-purchase a desired colourway without waiting for its eventual arrival in the shop.
Do I get the exact braid in the listing?The fiber in the photo may not be the exact braid you receive, but it is from the same dye-lot featured in the photograph.
What forms of payment do you accept?We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.
Do I need a PayPal account to purchase from this store?No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.
Do you offer wholesale pricing?No. At this time we do not offer wholesale pricing.
Do you collect sales tax?Yes. But only from the residents of New York State. Upon checkout a four percent sales tax will be added by PayPal.
What is your exchange / return policy?All items are photographed as accurately as possible, but as computer monitors differ, some colour variation may occur. If for any reason you are unhappy with your purchase, returns are accepted within 7 days of the purchase date. Please note - Items MUST be returned in original condition - yarn in the original hank, fiber unstripped. Upon receipt of the returned item we will process a full refund minus the cost of shipping. Please contact us to receive an RMA for return requests.
Do you ship internationally?Yes. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
How much does shipping cost?Unless otherwise noted in the product listing, the following rates apply:
Each additional item
How long will delivery of my order take?Unless it is a festival weekend - orders are shipped the next business day. Customers may experiance a delay in shipping the weekend of the Maryland Sheep and Wool Festival in May and again in October during the New York State Sheep and Wool Festival. Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 4-6 weeks, depending upon the destination and customs processing. .
If you have further questions, please feel free to contact us.